FREQUENTLY ASKED QUESTIONS
Got a question about Anova Chicago watches, straps, or accessories? We've got answers! Check our FAQs below, and if you don’t find what you’re looking for, feel free to reach out through our contact page. We’re always here to help.
Shopping
Are there any locations that I can see your watches in person?
No, Unfortunately at this time we only sell our wares online only.
How do you ship watches?
We ship via UPS or USPS and when available, provide you with a tracking number.
What payments do you accept?
We accept most credit cards including Visa, MasterCard, American Express, Discover and Diners Club. We also accept PayPal, Google Pay, Shop Pay, and Venmo.
Sales tax will be added to all orders.
Returns
What is your return/exchange policy?
Yes, we offer a 14 day return/exchange window for all of our products.
Do your items have a warranty?
Yes! All our watches come with a 2 year limited warranty, and all our accessories come with a 3 month warranty.
We also offer extended warranty's for your convenience.
Service
How often should my watch be serviced?
We recommend servicing your Anova Chicago watch every 3 to 5 years to ensure optimal performance. However, if you notice any issues like inaccurate timekeeping or moisture inside the case, consider servicing it sooner.
How can I get my Anova Chicago watch serviced or repaired?
To get your Anova Chicago watch serviced or repaired, please contact us through our contact page or email our support team. We’ll guide you through the process and provide the necessary steps to ensure your watch receives the care it needs.
How can I clean my Anova Straps and Watches?
To clean your Anova watch, gently wipe the case and bracelet with a soft, lint-free cloth. For a deeper clean, use a damp cloth with mild soap and water, avoiding direct contact with the movement. If your watch has a leather strap, use a leather conditioner, and for rubber or nylon straps, rinse with water and mild soap. Always dry thoroughly before wearing.